Store Policies

Welcome to Jets Barbershop, where we’re dedicated to providing you with exceptional grooming services in a respectful and welcoming environment. To ensure that all of our guests and staff have a positive experience, we kindly ask you to review and adhere to the following policies:

1. Appointment and Cancellation Policy

  • Scheduling Appointments: Appointments can only be booked in person, over the phone, or via our website.
    • We utilize no other booking agencies or services at this time.
    • Services booked outside of the options above will not be honored.
    • Please inform us of unlicensed booking services immediately.
  • 24-Hour Cancellation Policy: We understand that plans can change. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. This allows us to manage our schedule and offer the slot to other clients.
  • Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment time will be charged the full cost of the appointment.

2. No-Show Policy

  • No Show Charge: After the first no-show, we will require a credit card on file to secure future appointments. No-shows for these future appointments may be charged a fee of up to 100% of the missed service cost.
  • Repeat No-Shows: Clients who no-show two or more times in a six-month period may be barred from making future appointments and could be subject to a permanent ban from our services.

3. Respect and Code of Conduct

  • Respect for All: We strive to create an environment where everyone feels welcome. Disrespectful behavior towards other clients or our staff will not be tolerated.
  • Professional Environment: Please keep conversations and behavior appropriate for a professional setting. Offensive language, raised voices, or disruptive behavior may result in being asked to leave the premises.
  • Personal Property: We are not responsible for any personal property that is lost or damaged in the shop. Please keep your belongings with you at all times.

4. Payment and Gratuity

  • Payment Methods: We accept cash, credit/debit cards, and other digital payment methods. Full payment is due at the time of service.
  • Gratuities: Tips are not included in the price of our services but are greatly appreciated and strongly encouraged. Gratuities go fully to our staff (minus applicable taxes if paid digitally).

5. Health and Safety

  • Hygiene Standards: We follow strict sanitation and hygiene standards to ensure the safety and health of our clients and staff. Equipment is sterilized between clients, and stations are cleaned regularly.
  • Client Health: If you are feeling unwell or show symptoms of contagious illnesses, please reschedule your appointment for when you are feeling better.

6. Modifications to Services

  • Right to Modify Services: We reserve the right to modify services and prices without prior notice to ensure that we continue to provide the highest quality of service.

7. Satisfaction Guarantee

  • Feedback on Services: We strive for your complete satisfaction with every haircut. If you are not pleased with the results of your service, please contact us at 412.518.1070. We are happy to discuss the possibility of a corrective service.
  • Corrective Haircut: If you believe your haircut needs adjustment, please call us within 1 day of your original appointment. We will schedule a complimentary corrective service at our earliest convenience. Please note that while we are committed to addressing your concerns, we are not obligated to provide refunds or free services beyond the corrective appointment.

By booking an appointment with us, you agree to adhere to these policies. We thank you for your understanding and cooperation. Should you have any questions or concerns, please do not hesitate to contact us at:

Jets Barbershop